Embrace the assurance of our Shop With Confidence Price Guarantee, ensuring that you receive the most competitive rates available. Our commitment lies in delivering genuine value that you can trust.
100% BEST PRICE GUARANTEE
Experience the epitome of quality products at unmatched prices, coupled with an exceptional customer journey. Our vigilant approach involves daily monitoring of prices for an extensive array of products both online and in our physical store.
SALES & REFUND POLICY
At Rugspot Australia, our foremost commitment is to our valued customers. We are dedicated to delivering rugs of impeccable quality at the most competitive prices. If, for any reason, you find yourself dissatisfied with your purchase, rest assured that we stand by our products. A complete refund corresponding to the value of your purchase will be promptly provided.
Should you find yourself unsatisfied with your rug and wish to initiate a return, kindly reach out to us via email at sales@rugspot.com.au within 7 days of receiving your order. If you intend to exchange items, please include the details in your communication. Our team will diligently work towards achieving a satisfactory resolution within a span of 14 days.
Please be mindful that our utmost effort is directed towards accurately portraying our products. Variations in colors and shades might occur due to the lighting conditions of different spaces.
In the event that the rug you envisioned isn't available on our website, don't hesitate to get in touch with us via call or email. We'll facilitate a hassle-free return by arranging a return label for you. Our efficient courier service will collect the rug within 2-3 business days. Upon receiving the returned item, we commit to processing the refund within 7 business days, crediting it to your designated account.
Our aim is to instill confidence in your purchase decision. Consequently, we'll only accept a return if the rug remains undamaged and devoid of any signs of use. Should you opt for a return, we are more than willing to coordinate a pickup from your location. Your satisfaction remains our paramount concern.
Damaged Or Faulty Products
We work hard to ensure you are happy with your purchase. Please inspect your product when it arrives, and if anything looks wrong or is damaged, let us know via phone or email so we can rectify the situation as soon as possible.
If you are not entirely satisfied with your purchase, we'll make it right. We will quickly refund or replace any damaged or faulty goods for free. If we cannot supply the products ordered, we will provide an agreement replacement (of equal value and type) or offer a full refund.
Our products made from natural fibers are all individual in color, size and possibly flaws in the weave. There may also be sprouting yarns of wool where strands have ended or were started during the weaving process. An inherent characteristic of this product is not a defect. A faulty return will not be accepted on the basis that it is natural occurring.
You need to contact us within 48 hours of receiving your order if you have a damaged or faulty product, to be eligible for a replacement or refund. After this time period, it will not be possible for you to return your goods.
Return Address
Rugspot Australia
Shipping and Handling
Free Shipping Australia wide
At Rugspot, we are proud to offer free shipping to all of our customers in Australia. As an Australian-owned and based company, we understand the needs of our customers and strive to provide efficient, cost-effective delivery options.
To ensure that your order arrives safely and efficiently, we use a variety of transport and courier companies. Our system automatically selects the most suitable delivery method based on the type, weight, size, and value of the product. All packages can be tracked during their journey to you, and we recommend that you provide us with a delivery address where someone will be available to receive the package or where it can be left in a safe place.
Orders are typically processed and dispatched within 1-5 business days and will typically arrive within 2-10 business days, depending on your location. Please note that once an order has been dispatched, it cannot be cancelled. So, shop with confidence knowing that your order will be delivered promptly and safely to your doorstep.
Shipping Destinations
We ship only inside Australia
Victoria
Queensland
New South Wales
Western Australia
South Australia
Tasmania
ACT
Kindly note that we do not offer shipping services to the Northern Territory at this time. If you come across something you adore and wish to make a purchase, we invite you to effortlessly get in touch with us. By reaching out, we will swiftly generate a personalized quote for your desired item. Your convenience and satisfaction remain our top priorities.