Ella 123 Ivory Modern Wool Rug

30 day money back guarantee

At RugSpot we’re all about service and customer experience. If you receive your order and are not completely happy with it, you can return it within 30 days for refund subject to the following conditions:

• The goods must be returned in ‘as new’ condition*
• Excludes custom-made and altered items, sale, specials and clearance items (See below)
• The return shipping cost is your responsibility. We can assist by arranging the return but the costs will be deducted from your refund (get an estimate of shipping charges using the calculator below)
• Returns covered under the 30 day money back guarantee can only be used once per customer

Full details of this policy can be found in clause 5.1 of our Terms and Conditions.

 *‘As new’ condition means unused, unmarked, unlaundered and in original packaging

For More details See this page

At RugSpot we use several transport and courier companies to deliver our goods to you. Our system automatically selects the most efficient and cost effective method of delivery depending on the type of product, its weight, size (volume) and value.

All packages can be tracked through their journey to you. We strongly recommend that you provide us with a delivery address where someone is available to sign for the goods during business hours as additional charges apply if multiple delivery attempts are made.

 Order Processing

All goods in stock are dispatched within 3 business days and will usually arrive within 2-8 business days depending on your suburb.

Once an order has been dispatched it cannot be cancelled.

 Free Shipping

Orders of $500 and more are shipped to the nearest capital City “Free of Charge”.  If your address falls outside the metro area then, you’ll pay for delivery.

The following Do Not qualify for free shipping:

• Orders with a value of less than $500
• Shipping charges to and from you for returns under 30 days money back guarantee (See 30 day Money back guarantee)

Delivery Times

Couriers deliver during business hours Mon-Fri (except Public Holidays). We do not control the courier’s delivery schedule and cannot specify a particular time of delivery. The courier delivery times depends on their route and daily loading and your address.

 Redelivery Charges

The couriers may charge for re-delivery if you’re not available to receive and sign for the goods during business hours. We will, unfortunately, have to pass these additional charges to over to you.

We strongly suggest you provide us with an address where someone is available to accept the goods during business hours. Alternatively, you may request the courier to leave the goods on your doorstep without signature by ticking the “Authority to Leave box on shopping cart page” . We will not accept any responsibility for loss or damage of your goods if elect this option.

P.O Box Address

Our couriers will not deliver to P.O. Box as they will require a signature to hand over the goods.