Warranty

12 Month Manufacturer Warranty

At RugSpot, providing quality products at the lowest prices is our number one goal.

Our products are backed by a 12-month manufacturer warranty from the date of purchase.

If you find a fault with your product, contact us directly at 1800 RUGSPOT (1800 784 776) or by email to discuss your concerns with our technical team.

We may ask you to return your rug to us with a copy of your receipt for further examination. If we assess that the product has a manufacturing fault, we will gladly replace or repair the item for you at our discretion.

The 12-month manufacturer warranty applies to products which are used for domestic purposes, and are regularly vacuumed and professionally maintained. The warranty does not apply to:

  • Indoor items kept or used outdoor, in a humid or high moisture environment
  • Products kept in a dark area or exposed to moths
  • Products exposed to sunlight for long periods and partial or full fading has occurred
  • Products that have been incorrectly cleaned or washed
  • Products which are used in a commercial or high traffic area
  • Clearance/Sale items
  • Cut length hall runners (i.e. made to measure) and other altered items
  • Normal wear and tear, intentional or accidental damage, stain marks, flattening of pile and water marking

RugSpot cannot guarantee the availability of the exact same rug at the time of a warranty claim. Where an identical replacement product is not available, RugSpot will replace the product with another of equivalent value at the time of replacement.

Manufacturing faults are determined at the sole discretion of the RugSpot team of experts and RugSpot reserves the right to repair the goods at its discretion.  The freight costs associated to and from for assessment are the customer’s responsibility.

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Rug Size Guide

This Rug Size Guide summary is developed by RugSpot to help you choose the right rug.

How Do I choose the right Size?

The size of the rug will depend on the room and the way you’d like to set it.

Living Room – Consider the rug in relation to the furniture around it as it will affect what parts of the rug you will be able see. There are three to fit a rug in a room.

RugSpot carries the largest collection for any living space

Dining Room – For dining room you’d want to have the rug that covers the table and the chairs.  The rug needs to be big enough so that the chairs are pulled in and out on the rug. To do this you need to measure the length and width of the table.

Next pull out a chair as if you are going to sit on it and measure the distance between the back of the chair and the table.  Double up this distance and add it to both length and width of the table to get an approximate size for the rug you’ll need.

 Example:

Dining Table –  Length 2.00 Meter, Width 1.0 Meter

Chair and the distance allowed for sitting on it, say 0.75 Meter

 Approx Rug –    Length 2.00+2 x0.75 = 3.50 Meters, Width 1.0+0.75×2 = 2.50 Metres

 Tip: If your rug is too narrow or too short, chairs legs will fall off the rug and you’ll have difficulty pushing the chair back towards the table. Repeating this may also scratch your floor.

Visit RugSpot to see the largest collection rugs for dining room and other areas

Bedroom – There are three room setting

Visit RugSpot to see the largest collection rugs for dining room and other areas

Below are the approximate rug sizes and with potential room settings.

Dimensions (Cm)     Size                     Suitable Area

120 x 170 Cm                   Small                   Coffee table, children room, Entry area

160 x 230                          Medium             2-3 Seater Sofa

200 x 290                         Large                   3 Seater Sofa, or 4-6 seater dining table

240×330                           X Large               2 x 3 Seater Sofa or 8 seater dining table

380×390                           XX Large           Large Rooms, 10-12 seater dining table

80 x 300                           Short Runner   Short Hallway

80x 400                            Med. Runner    Medium Hallway

80x by Meter                   Long Runner    Very long Hallway See Runners Guide

 

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