Shipping & Handling

Shipping and Handling

At RugSpot we use several transport and courier companies to deliver our goods to you. Our system automatically selects the most efficient and cost effective method of delivery depending on the type of product, its weight, size (volume) and value.

All packages can be tracked through their journey to you. We strongly recommend that you provide us with a delivery address where someone is available to sign for the goods during business hours as additional charges apply if multiple delivery attempts are made.

Order Processing

All goods in stock are dispatched within 3 business days and will usually arrive within 2-8 business days depending on your suburb.

Once an order has been dispatched it cannot be cancelled.

Free Shipping

Orders of $100 and more are shipped to the nearest capital City “Free of Charge”.  If your address falls outside the metro area then, you’ll only pay for the cost difference between your suburb and what it would cost us to deliver it to a metro address.

The following Do Not qualify for free shipping:

  • Bella, Lugano and Rocco ranges do not qualify for free shipping.
  • Orders with a value of less than $100
  • Shipping charges to and from you for returns under 30 days money back guarantee (See 30 day Money back guarantee)

Delivery Times

Couriers deliver during business hours Mon-Fri (except Public Holidays). We do not control the courier’s delivery schedule and cannot specify a particular time of delivery. The courier delivery times depends on their route and daily loading and your address.

Redelivery Charges

The couriers may charge for re-delivery if you’re not available to receive and sign for the goods during business hours. We will, unfortunately, have to pass these additional charges to over to you.

We strongly suggest you provide us with an address where someone is available to accept the goods during business hours. Alternatively, you may request the courier to leave the goods on your doorstep without signature by ticking the “Authority to Leave box on shopping cart page” . We will not accept any responsibility for loss or damage of your goods if elect this option.

P.O Box Address

Our couriers will not deliver to P.O. Box as they will require a signature to hand over the goods.

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Rug Size Guide

This Rug Size Guide summary is developed by RugSpot to help you choose the right rug.

How Do I choose the right Size?

The size of the rug will depend on the room and the way you’d like to set it.

Living Room – Consider the rug in relation to the furniture around it as it will affect what parts of the rug you will be able see. There are three to fit a rug in a room.

RugSpot carries the largest collection for any living space

Dining Room – For dining room you’d want to have the rug that covers the table and the chairs.  The rug needs to be big enough so that the chairs are pulled in and out on the rug. To do this you need to measure the length and width of the table.

Next pull out a chair as if you are going to sit on it and measure the distance between the back of the chair and the table.  Double up this distance and add it to both length and width of the table to get an approximate size for the rug you’ll need.

 Example:

Dining Table –  Length 2.00 Meter, Width 1.0 Meter

Chair and the distance allowed for sitting on it, say 0.75 Meter

 Approx Rug –    Length 2.00+2 x0.75 = 3.50 Meters, Width 1.0+0.75×2 = 2.50 Metres

 Tip: If your rug is too narrow or too short, chairs legs will fall off the rug and you’ll have difficulty pushing the chair back towards the table. Repeating this may also scratch your floor.

Visit RugSpot to see the largest collection rugs for dining room and other areas

Bedroom – There are three room setting

Visit RugSpot to see the largest collection rugs for dining room and other areas

Below are the approximate rug sizes and with potential room settings.

Dimensions (Cm)     Size                     Suitable Area

120 x 170 Cm                   Small                   Coffee table, children room, Entry area

160 x 230                          Medium             2-3 Seater Sofa

200 x 290                         Large                   3 Seater Sofa, or 4-6 seater dining table

240×330                           X Large               2 x 3 Seater Sofa or 8 seater dining table

380×390                           XX Large           Large Rooms, 10-12 seater dining table

80 x 300                           Short Runner   Short Hallway

80x 400                            Med. Runner    Medium Hallway

80x by Meter                   Long Runner    Very long Hallway See Runners Guide

 

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