Sales & Refund Policy

30 day money back guarantee

At RugSpot we’re all about service and customer experience. If you receive your order and are not totally happy with your purchase, you can return it within 30 days for refund subject to the following conditions:

  • The goods must be returned in ‘as new’ condition*
    *As new’ condition means unused, unmarked, unlaundered and in original packaging
  • Excludes custom-made and altered items, sale, specials and clearance items (See below)
  • Applies to purchases within Australia only
  • The return shipping cost is your responsibility. We can assist by arranging the return but the costs will be deducted from your refund (get an estimate of shipping charges using the calculator below)
  • Returns covered under the 30 day money back guarantee can only be used once per customer

Full details of this policy can be found in clause 5.1 of our Terms and Conditions.

Shipping Returns Calculator

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Damaged or faulty goods

We carefully inspect all our products for quality and faults before shipment.

  • If  your order arrives and has visible damage, do not accept it, or if you must do, please ensure you record the damage on the delivery docket and have the driver acknowledge the damage and sign for it.
  • If your order has a manufacturing fault after you have received it

we will gladly replace it if you contact us by email service@rugspot.com.au within three days of receiving the goods.

Before we can arrange for a replacement, the original product must be returned to RugSpot for our team to assess the fault/damage. If we deem that the damage occurred in the shipping or it has a manufacturing fault, the item will be replaced or repaired free of charge.

The cost of returning the goods to RugSpot for assessment is the responsibility of the customer. We can assist by arranging the return but the costs will be deducted from your refund (get an estimate of shipping charges using the calculator below). The shipping costs are refunded if the fault is established by our team.

Establishment of a fault and the remedy offered is at the sole discretion of RugSpot.

Limited Editions (Masterpieces) &  “Custom Made” Orders

Some products can be “custom-made” in a specific size or colour. To place a “custom made” order, you will first need to contact us over the phone (1800 RUGSPOT) with your requirements. If your requirements can be met, we will provide you with an approximate delivery time and quote before we proceed with the order.

Important notes:

  • Delivery time for “custom made” orders can be effected by manufacturing, shipment and customs clearance delays which are beyond our control. The delivery dates are to be used as guide and we do not accept any liability for delays beyond our control.
  • Australia has one of strictest Customs and Quarantine laws in the world. Every item imported to Australia is subject to Customs and Quarantine inspection and delays.

Please choose carefully as “Custom made” goods cannot be returned, exchanged or refundable.

Alterations

Some items such as runners can be “cut” or “altered” to meet your specific requirements (see Runner Guide). These alterations are carried out by third party contractors and are normally shipped within seven working days. Altered goods are done at your request and we do not accept any responsibility for the quality of work carried out.

Please choose carefully as “Altered” goods cannot be returned, exchanged or refundable.

Sale Specials and clearance Items

Please choose carefully as sale, specials and clearance goods cannot be returned, exchanged or refundable.

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Rug Size Guide

This Rug Size Guide summary is developed by RugSpot to help you choose the right rug.

How Do I choose the right Size?

The size of the rug will depend on the room and the way you’d like to set it.

Living Room – Consider the rug in relation to the furniture around it as it will affect what parts of the rug you will be able see. There are three to fit a rug in a room.

RugSpot carries the largest collection for any living space

Dining Room – For dining room you’d want to have the rug that covers the table and the chairs.  The rug needs to be big enough so that the chairs are pulled in and out on the rug. To do this you need to measure the length and width of the table.

Next pull out a chair as if you are going to sit on it and measure the distance between the back of the chair and the table.  Double up this distance and add it to both length and width of the table to get an approximate size for the rug you’ll need.

 Example:

Dining Table –  Length 2.00 Meter, Width 1.0 Meter

Chair and the distance allowed for sitting on it, say 0.75 Meter

 Approx Rug –    Length 2.00+2 x0.75 = 3.50 Meters, Width 1.0+0.75×2 = 2.50 Metres

 Tip: If your rug is too narrow or too short, chairs legs will fall off the rug and you’ll have difficulty pushing the chair back towards the table. Repeating this may also scratch your floor.

Visit RugSpot to see the largest collection rugs for dining room and other areas

Bedroom – There are three room setting

Visit RugSpot to see the largest collection rugs for dining room and other areas

Below are the approximate rug sizes and with potential room settings.

Dimensions (Cm)     Size                     Suitable Area

120 x 170 Cm                   Small                   Coffee table, children room, Entry area

160 x 230                          Medium             2-3 Seater Sofa

200 x 290                         Large                   3 Seater Sofa, or 4-6 seater dining table

240×330                           X Large               2 x 3 Seater Sofa or 8 seater dining table

380×390                           XX Large           Large Rooms, 10-12 seater dining table

80 x 300                           Short Runner   Short Hallway

80x 400                            Med. Runner    Medium Hallway

80x by Meter                   Long Runner    Very long Hallway See Runners Guide

 

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